Tuesday, March 20, 2012

What I call "doomed", the lawyer calls "the hamster project"

A constant problem with the doomed project is the dysfunctional relationships between the office in this agency that cares about the deadline and everyone else*. The latest big problem is similar to that: a dysfunctional relationship between two offices that want different things.

One requirement was relatively consistent from the start of the project: XYZ operators** had to take a training course from TI, an independent training organization. Around February 16, the Training office changed that to summarize the training course, but not explicitly mention TI. Both versions of that part happened to be about 10 pages total, including the discussion and stuff. That was one of the last changes before the latest review of the document by TMBB. That review ended February 29***, and in it, the Human Element in Design office changed the training requirements back and required TI again. On March 9 we met with TMBB to resolve that and other unclear issues. In that meeting the Training office asked to change one paragraph of the TI requirement and like almost everyone else they said they'd have it ready by the following Monday, just one business day.

In fact, we got it the Monday after that - two days ago, seven business days longer than they said. They reverted all 10 pages. And we still don't know what the Human Element in Design office thinks of this because the important people have been out so far this week.

After February 29 I had no real opinion on this. Hey, I'm not the expert, it's all the same to me as long as I get the time I need to do my work. But at that point there had only been the original version, the new version, and back to the original. By now there has been the original version, the new version, back to the original, back to the new, and potentially more, all taking longer than we were told it would. This is really, really stupid.

* For example, see here.

** "XY operators"? "XYOs"? Whatever.

*** Well, that was the deadline, but some responses came in late, of course.

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